Return policy

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RETURN POLICY

Returns/Exchanges

We strive to bring you the best shopping experience possible. However, if you are not happy with your order, you may request to return any eligible item for store credit only. We do not cover postage fees for returns. To initiate a return email shop@aliceandsteph.com be sure to include 

1. your first/last name
2. order number
3. a photo of the item

Email inquiries must be received within 48 hours of receiving the item. Any items reported after 48 hours will not be accepted for review. Returns for store credit are only made if we sent you the wrong size, color, style, etc. We do not process refunds to original payment. All returns must be sent back to our return address within 14 days of receiving the item. All approved returns are issued store credit. Exchange shipping costs are at the expense of the customer to mail the item back to our facility. 

*ALL shipping costs are nonrefundable* 

Return requirements:

 Approved return/exchange items must be in the same condition they were received and returned in original packaging/tags . The merchandise CANNOT be worn.  Returned items MUST be in their original condition unworn, unwashed, tagged and no perfume/deodorant/makeup stains. If we receive a visibly worn item, we have a right to deny your return. Please DO NOT return packages without approval. 

How to start a return: 

Please email shop@aliceandsteph.com and be sure to include; your first/last name, order number, reason for return and, a photo of the defect (if applies). We respond to emails within a 72 business hour time period. PLEASE do NOT send back merchandise without approval. You will need to pay a reshipping fee to receive back your item if item was not approved before being sent to our return address. 

Final sale items: All sale or discounted (promo code) items are final sale and not eligible for exchanges or returns. All swimwear, and WHITE clothing are final sale. 

"Return to sender" packages: If your package is returned to us by USPS due to an invalid address or forwarding issue, you are able to pay for a new shipping label with the correct address to have your items reshipped to you. We do NOT cover return package costs if we are not at fault for the mistake. (missing apartment or house numbers, incorrect spelling, missed abbreviations, incorrect zip code, etc.)If you decide not to repurchase a shipping label, there is a 20% restocking fee deducted from the store credit we return to you. We do not refund to original payment for abandoned orders, you will be given a store credit gift card amounting to the order total minus shipping fees and the 20% restock.